IMPORTANT POLICIES
- bones5150
- Jan 9, 2025
- 2 min read
Updated: Jan 9, 2025
Welcome to School of Rock Alexandria, we are dedicated to enriching lives through Performance Based Music Education
BILLING
2nd MOON INC will bill you automatically on the 1st of every month
PROGRAM CANCELLATIONS
The franchise has a 30 day notice policy for canceling or extended holds of your music plan, please provide all cancellations in writing. Example: If you cancel Nov 23, you’ll still be billed through Dec 23.
LESSON CANCELLATIONS
You may cancel/reschedule lessons online at https://Alexandria-sor.pike13.com/ There is a 24 hour cancellation policy. In the event you are unable to attend a lesson for your own reason, School of Rock will make efforts to arrange for a make-up lesson, provided, however, that you notify the school of your expected absence at least 24 hours prior to the scheduled lesson. If you fail to show up for your lesson or notify the school less than 24 hours prior to the scheduled lesson, you will not be eligible for a make-up lesson.
HOW TO CONTACT US
CALL: 571-376-7625
TEXT: 571-380-8652
EMAIL: Alexandria@schoolofrock.com
IN PERSON: Mon-Fri 3pm-9pm Sat 10am-4pm
REFERRALS:
Refer a friend to us and both receive $100 off your next bill
WE SELL GEAR: Check out our line of professional gear from top manufacturers
HOLIDAY SCHEDULE:
Upon registration you were given policies and waivers which outlined our Holiday schedule. Due to scheduling constraints, we do not offer make-up lessons for the following holidays.
● NEW YEARS DAY
● MEMORIAL DAY & WEEKEND
● INDEPENDENCE DAY
● LABOR DAY & WEEKEND
● THANKSGIVING & WEEKEND
● CHRISTMAS (We typically close the week of Christmas Eve THRU New Years Day)
Due to scheduling constraints, we do not offer makeup lessons for the above holidays. Because School of Rock is billed monthly, there are typically about four months out of the year when a student may receive five lessons/groups per month at no additional charge. This generally balances out any missed holidays and we strive to ensure that every student receives an average of four lessons per month over the course of a show season (or a period of 3 to 4 months).
SOCIAL MEDIA
Instagram: https://www.instagram.com/sor_alexandria/
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